Cancellation, modification, and refund policy

You can cancel your registration for the IELTS test at any time before taking the test by notifying your test center. To cancel an IELTS test, log in to the Candidate Portal and upload supporting documentation/evidence and submit the cancellation request.

Refund conditions depend on when the cancellation occurs and whether any exceptional circumstances apply.

• More than 14 days before the exam:
  

If you cancel your IELTS test registration more than 14 days before the test date (excluding test day), you will receive a 75% refund of the total test price.

• Within the period between 14 days and more than three days before the date of the first section of the exam:

If you cancel your IELTS test registration within 14 days and more than three days before the date of the first section of the test (excluding that date), you will receive a refund of 50% of the total price of the test.

• Three days before the first section of the exam:

If you cancel your IELTS test registration within three days of the first section of the test, you will not receive a refund.

• The day of the test or after:

No refund will be given if you cancel your IELTS test registration on or after the test day.

Puedes justificar circunstancias excepcionales en tu centro examinador antes del examen y hasta tres días hábiles posteriores a la fecha del mismo si no te presentas al examen. Tu centro examinador te responderá en siete días hábiles tras recibir tu solicitud por escrito. Tu centro examinador evaluará las circunstancias excepcionales de tu caso.

Si tu centro examinador aprueba tu caso, se te reembolsará el importe total abonado menos una tasa de administración del 25%.

Si tu centro examinador no aprueba tu caso, se te aplicarán las condiciones de la sección A.1.

Consideramos circunstancias excepcionales las siguientes:

• Condiciones médicas graves que te impiden asistir o desempeñarte normalmente el día del examen; éstas requieren evidencia de respaldo por medio de un certificado médico de un doctor calificado.
• Certificado de defunción de un familiar.
• Servicio militar obligatorio.

In some circumstances beyond the test center's control, we may be forced to cancel your exam. Such cases include, but are not limited to, extreme weather conditions, natural disasters, civil unrest, and strikes.

In such circumstances, your test center will provide you with as much information as possible and give you a choice between:

• A full refund.
• Modify the exam date to a future date that is convenient for you.

In cases where your test center cancels an exam under the circumstances within its control, in addition to a full refund or change of the exam date to another date, you can request financial compensation for the expenses incurred. Regarding the above, the examination center will evaluate whether your request is reasonable or not, and compensation will be granted depending on the following circumstances:

• The test center will assess whether the cancellation decision is within or outside its control.
• Any compensation awarded will be limited exclusively to travel and accommodation expenses and:

1. Those incurred directly as a result of planning your attendance on the exam day.
2. That they are justified by providing proof of payment.
3. It is justified that the provider cannot reimburse the costs of canceling the trip and/or accommodation.
4. Compared to the lowest reasonable rates for the expenses in question (your test center will do this).
5. If you have registered at a test center that is not close to your usual place of residence, the test center will not consider your application reasonable.

You can request a single change of date for your IELTS exam if you are within the following deadlines and times (as applicable):

• More than 14 days before the exam and more than three days before the date of the first section to be evaluated of your IELTS exam:

If you are within this time to the date of your exam (excluding the day of the first component to be evaluated), you can do it for an additional 25% of the value paid for the exam.

You must select a new test date - if and when available - within three months of your original test date. If you wish to change your test date to one that is later than three months after your initial test date, we will treat your date change as a cancellation.

You can change the date of your IELTS test only once.

• Within 14 and three days before the date of the first section of your IELTS test:

If you are within this time to the date of your exam (excluding the day of the first component to be evaluated), you can do it for an additional 50% of the value paid for the exam.

You must select a new test date - if and when available - within three months of your original test date. If you wish to change your test date to one that is later than three months after your initial test date, we will treat your date change as a cancellation.

You can change the date of your IELTS test only once.

• Within 3 days before the exam:

Any date change request made within 3 days of the exam date will be considered a cancellation. Consult section A. Cancellation of your IELTS exam on this same page for the conditions that will apply in this case.