The British Council’s priority is always to ensure the safety and well-being of our teaching centre customers, employees, and the communities in which we operate.

For this reason, we will be making changes to all face-to-face activities. This includes:

  • Suspending exams 
  • Closing offices
  • All public events have been cancelled

We are grateful for your patience and understanding and will be in touch as soon as we have more information.

You can find answers to any questions you may have due to closures or cancellations below.

FAQs

For how long will delivery of exams be suspended at British Council?  

To protect the health of all our test takers, we are strictly following national authority guidance in response to Covid-19. We have suspended exams delivery until the end of the quarantine period, according to announcements from the National Government.

Registrations are open for exams that are scheduled after the current suspension deadline.  

Please check here for information on available IELTS exam dates.

My exam has been suspended. Can I transfer my registration to another date?  

Yes, this is possible for most exams including IELTS and Cambridge English. Please check the registration page for details of IELTS available sessions.

If you registered for your exam directly with an awarding body, please follow their guidelines.  

I registered for an exam through one of your partners. How can I transfer to another date?  

Please contact the test centre you registered with to transfer your test date.  

When and how will I receive my exam results?  

Your exam results will be processed as normal for all exams that took place before the suspension.  

You can access your results for IELTS through your profile on the IELTS Candidate Portal. Available 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.  

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.  

We are not able to provide test results over the phone, by email or fax for security reasons.  

Will test results be issued by deadlines?  

The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results.  

However, the current situation is extremely challenging and with office closures and staff working under extraordinary circumstances there may be slight delays. If this does happen, we will inform you immediately.  

Your office is closed to the public. How can I receive my test certificate?  

Most of our exams teams are currently working from home because of office closures, so they are not able to despatch certificates in the usual way.  

Because of this, if your IELTS TRFs was not delivered to you by post/courier or face-to-face prior to our office closure, we will hold them in secure conditions until we are able to despatch them either to individual candidates or the school/institution through which you registered.  

Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. We will notify ROs of any changes resulting from the Covid-19 restrictions.  

It will not be possible to collect your TRF or certificate in person at the British Council exam centre while our offices are closed.  

Can you send a message to my university confirming that my exam was cancelled?  

If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form that tests have been suspended.  

How can I contact Customer Service?  

While our offices are closed, our customer services teams will support you via email and telephone. We are working hard to respond to every email and call, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation. Contact us